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How jili79 Handles Your Personal Information

Your account data — from your registered mobile number to your GCash or Maya wallet details — is handled with clear rules on what we collect, why we collect it, and who can access it.

Data collected only for account and transaction useGCash, Maya, InstaPay wallet data protectedYou can request access or deletion at any timeNo data sold to third-party marketersPolicy applies to all account holders in the Philippines
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jili79 How jili79 Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We use a layered approach to keeping your account and personal data safe. Encryption protects data in transit; access controls limit which internal teams can view your records. Here is how each key area works in practice.

Data Retention

We keep your account records for as long as your account is active and for the period required by applicable Philippine law. When retention is no longer required, records are deleted from our active systems.

Cookie Use

Session cookies keep you logged in on mobile without repeated PIN entry. Analytics cookies measure page performance — no cookie links your browsing to your GCash or Maya wallet data.

Payment Data Security

GCash, Maya and InstaPay transaction references are stored only long enough to reconcile your deposit or withdrawal. We never store your full e-wallet PIN or full bank account number on our servers.

Third-Party Sharing

Your data is shared with service partners only where necessary — for example, payment processors handling your InstaPay transfer. We do not sell your personal information to advertisers or data brokers.

PRIVACY CONTACT PATHS

Reach Us About Your Data

You have the right to ask what data we hold on your account, request a correction, or ask us to delete it where the law allows. Use any of the three contact paths below. When you write in, include your registered mobile number and the nature of your request so we can locate your record quickly and respond without unnecessary back-and-forth.

Live Chat Open the chat icon from any page while logged in. Describe your data request and our team will log it and follow up with a written response to your registered email.
Email Support Send your privacy request to our support email address listed in your account settings. Include your account username and the specific data point or action you are requesting.
Account Help Centre Navigate to Settings in your account, then select Privacy and Data. From there you can submit a formal data-access or deletion request that goes directly to our data team.

What You Asked About This Policy

These are the questions we hear most often from account holders in the Philippines about how their data is managed, what rights they have, and what happens when they close an account or request a change.

We collect your name, mobile number, email address and the payment method you register — GCash, Maya or InstaPay. Device and session data is also recorded to secure your account against unauthorised access.

No. Payment references are retained only long enough to process and reconcile your transaction. Your full e-wallet PIN or bank account number is never stored on our servers at any point.

Yes. Go to Settings, select Privacy and Data, and submit a data-access request. You can also email support or use live chat. We will respond to your registered email with the details we hold.

Submit a deletion request through the Privacy and Data section in your account settings or contact our support team via live chat. We action deletion requests where no legal retention obligation prevents us from doing so.

We share data only with service partners directly involved in your account — for example, a payment processor handling your InstaPay transfer. We do not sell your data to advertisers or unrelated third parties.

After account closure, we retain only the records we are required to keep under applicable Philippine law. Once that retention period ends, your data is removed from our active systems and securely deleted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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